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Question: Are orders acknowledged?
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Answer:
ADG Promo Canada is dedicated to bringing you a satisfactory experience. With
that said we try to make the process of shopping online
as smooth as possible and will always acknowledge your
order. Please check for accuracy.
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Question: How do I use the SEARCH function?
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Answer:
Our search functions are designed to help you quickly locate the item you want using the item number,
the product name or a wide selection of keywords that describe that item. Simply enter the information
you have into the search field in the menu bar to the left, select the appropriate button and
click on GO.
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Question: What Typefaces can I use?
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Answer: A straight line copy
order must be engraved in Times Roman, Modern, or Script.
Using these 3 fonts without a logo will allow 5 lines
of copy on the barrel with a maximum of 28 characters
per line. Italics is not a straight line copy font. A
cap imprint may be up to 2 lines of copy with a maximum
of 24 characters per line. Please remember any font requested
other than our three stock fonts must be treated as a
logo and will have to be put into a special production
template to maintain guidelines for the laser engraving
process. The logo area is limited to .25" in height.
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Question: How do I place an order?
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Answer: When you find an
item you would like to purchase, simply select the quantity
you want, and proceed to the shopping cart. The site will
direct you step by step through the ordering process.
You will be asked to provide imprint information for your
item, as well as color and type style choices where applicable.
The shopping cart will ask for complete shipping and payment
information. The easiest and fastest way to order is with
a credit card.
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Question: How much is the shipping and handling fee?
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Answer: Shipping depends
on the weight and destination of your product. Due to
the multitude of distribution centers and means of shipment,
shipping costs can not be determined exactly until the
order is complete. That is why they are not added into
your order in the shopping cart. There is a $40.00(A)
handling charge on all foreign shipments. C.O.D. shipments
are not accepted.
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Question: When will I receive my order?
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Answer: Production time depends
on the product you order. Artwork and proofs require additional
time. Stock items usually take 7-10 working days and custom
items take 6-8 weeks; approximately 4 weeks from proof
approval.
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Question: What is Early Bird pricing?
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Answer: Early Bird pricing
is a special discount to customers who have production
ready orders that we have recieved on or before specific
dates. Discount applies to stock calendar products only.
Discount does not apply to writing instruments, special
pricing quotations, non-dated products, custom items,
co-op programs, special charges, or packaging. The discount
and dates as follows: 10% on orders recieved by March
30th. 7% on orders recieved by May 15th. 5% on orders
received by June 15th.
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Question: Can I order less than the minimum quantity shown?
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Answer: Stock items are subject
to 5% over or under ordered quantity. Custom printed items
are subject to 10% over or under ordered quantity. All
orders will be billed accordingly. $25.00(x) charge for
exact quantities.
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Question: What is CQP?
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Answer: Order more than one
product at a time and receive Combined Quantity Pricing
for each respective item. Imprint must be the same on
all products. Example: Order 6 Desk Diaries & 500
Pocket Planners with the same imprint and recieve 5000
quantity price for each.
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Question: What is the Quick Ship Service?
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Answer: Quick Ship Service
is available on all products displayed in our Quick
Ship category.
- Clearly mark purchase order Quick Ship.
- Gift Sets and items inserted into special packaging are not available for this service.
- Brass Corners are excluded. Camera ready artwork must be submitted for logos.
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Quick Ship service applies to business days only and begins the day after order becomes production ready
and credit approved.
- Simgle imprint copy and catalog quantities only.
- If Proof is requested, Quick Ship service begins the day after proof approval.
- Orders must be received by 2:30 pm. CST.
- Service is available 3/3/08 through 12/04/08. Blackout date 11/28/08
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Question: What is our policy on returns,
overruns/underruns, and cancellations?
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Answer: Returns require prior
authorization from customer service. No returns will be
accepted 90 days of shipment of product.
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Question: Can I use copyrighted material?
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Answer: Customers are totally
responsible for obtaining rights to use any logo, trademark,
service mark, artwork, name, photograph, statement, illustration
or any other intellectual property on the products purchased
by the customer. ADG Promo Canada shall not be held liable
for the unauthorized use of any art, logo, trademark or
copyright printed on any item ordered by the customer.
The customer agrees to hold ADG Promo Canada harmless from
any claims, suits or actions alleging that the products
purchased by the customer violates or infringes on any
rights of any third party. The customer further agrees
to defend and indemnify ADG Promo Canada from any such claims,
suits or actions.
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Question: What is camera-ready art?
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Answer:
"
Camera
ready
" refers to art and copy that is ready to
be imprinted onto a product without being retouched, reworked
or otherwise "cleaned up" by our art department.
Logos, images and artwork must be clear, sharp line artwork
without ragged, jagged edges. Type appearing in logos
should be the same quality and may need to be reset by
our art department. We will match your typeface as closely
as possible.
We CANNOT accept photocopied artwork, or any art that
contains shading, patterns or screens. Typically business
cards, letterheads, decals, and faxes are not suitable
as camera ready art. There will be a charge on work requiring
the additional skills of our art staff to correct it.
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Question: In what form should I send art to you?
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Answer: Artwork sent on disk
or via e-mail is preferred. E-mailed artwork must include
a customer name, account or order number (for existing
customers) on the SUBJECT LINE. Disks must be labeled
with the customer name, account or order number. Floppy,
Zip or CDs are acceptable. Also please avoid faxes, colored
artwork, or anything with very fine lines. Please folloew
these guidelines to avoid costly charges.
NOTE: We cannot access artwork sent in any program format other than the ones listed below.
Please list all fonts and styles used. (Ex. Times Bold Italic).
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Question: What file formats work best?
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Answer:
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Adobe Illustrator CS2 or lower saved as a black and white EPS file with all fonts created
to curves or outlines.
- Adobe InDesign CS2 or lower. Send original document & export as a PDF.
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Question: Can I send laserprinted output as artwork?
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Answer:
Yes, provided the following measures are taken. Artwork should be printed out at 200%,
twice the size that the art will appear on the product. Output should be printed at 300
dpi (dots per inch) or greater. This will help eliminate any imperfections in the final art.
NOTE: 200% enlargement on a photocopier is not acceptable.
Our artwork guidelines are in place to help deliver a
final product featuring a clear, crisp imprint that promotes
you.
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Question: How do I send my artwork to you?
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Answer: You will conveniently
encounter a "browse" button on the imprint-entering
screen while placing an order. This function allows you
to select an art file that is located on your computer.
The file will be uploaded to our site when you advance
to the next screen. You may e-mail art files to
service@adgpromo.ca.
Please include customer name and account or order number (for
existing customers) on the SUBJECT LINE. All typefaces
and PMS colors should be listed in the e-mail.
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Question: Is ordering online safe?
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Answer: Yes, Verisign delivers
critical infrastructure services that make the internet
and telecommunication networks more intelligent, reliable
and secure. Everyday Verisign helps thousands of businesses
and millions of consumers conect, communicate and transact
with confidence. ADG Promo Canada is an authentic digital
Verisign site.
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Question: What are your terms of use?
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Answer: The information and
images on adgpromo.ca are protected by copyright
and trademark law. Nothing that appears on this site may
be copied, republished, retransmitted or reproduced in
any way without express permission from ADG Promo Canada.
ADG Promo Canada assumes no responsibility, and shall not
be liable for any damages to, or viruses that infect,
your computer due to your access and use of this site.
ADG Promo Canada may provide links to Internet sites maintained
by others. ADG Promo Canada is not responsible for the content
or products offered on any third party site. ADG Promo Canada does not warrant or guarantee any of the products
or services offered through third party sites.
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Question: What are web codes and how do I use them?
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Answer: Web codes or priority
codes are specific passwords that we give to distributors
for discounts or when a special promotion is going on.
There are a number of ways to recieve them but the common
is by signing up for our newsletters or by attending a
tradeshow event. Simply type in the code in the "Start
here by entering your web discount code" and special pricing
on specified products should be automatically updated.
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Question: How do I set up an account?
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Answer: In order to use many
features of our site including setup of an account you
must confirm your status as a distributor. You can contact
us at service@adgpromo.ca
and once status is verified we will setup your online
account for you.
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Question: What if I have a tax exempt status?
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Answer: If you have a tax exempt certificate on file with us, you will not be charged tax. If you are a tax exempt organization and do not have a tax exempt certificate on file, you will need to send in your certificate and we will credit your account if tax was charged on your order.
You can mail your tax exempt certificate.
Please mail your certificate to:
ADG Promo Canada
ATTN: Accounts Receivable
2 Montreal Road
Cornwall, ON K6H 6L4
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Question: How long do I have to claim my account credit?
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Answer: If any account credits are not used within one year of the origin of the credit, there will be a nonrefundable service charge applied (where permitted by law). The service charge will be deducted from the amount of the credit. The service charge will be the smaller of $15 per month or the maximum amount permitted by law.
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